UK Consumer Advocacy Group Takes Ryanair to Court Over Refunds

Budget airline Ryanair, the largest airline in Europe by
passengers carried, is being taken to court by the United
Kingdom’s Civil Aviation Authority (CAA) for
refusing to refund thousands of British customers
who suffered
through dozens of Ryanair flight delays and cancellations this
summer.

The CAA is an independent regulations entity established by
Parliament responsible for holding the aviation industry
accountable in the UK. After Ryanair flatly refused to refund
thousands of tickets this summer, citing pilot and cabin crew

strikes
, the CAA took over on behalf of those passengers,
taking legal action against the low-cost carrier. The organization
believes that Ryanair’s consumers deserve repayment under local
laws, although the airline has taken the stance that the strikes
were out of its control, and therefore do not fall under the
restrictions of the law. The budget carrier has successfully evaded
refunding customers in other European countries.

“Courts in Germany, Spain and Italy have already ruled that
strikes are an ‘exceptional circumstance,’ ” Ryanair said in
a statement. “We expect the UK CAA and courts will follow this
precedent.”

Featured photo of a Ryanair 737-800 at Milan Malpensa airport,
February 28, 2018, by Alberto Riva/TPG)

Source: FS – All-Travel destinations-News2
UK Consumer Advocacy Group Takes Ryanair to Court Over Refunds