SAN FRANCISCO: Uber riders prone to rude behavior such as
leaving trash or urging drivers to speed may be booted from the app
under a policy change that took effect here Wednesday.
Uber riders in the US and Canada who have been consistently rated
poorly by drivers will soon begin getting notices that they are at
risk of losing access to the service.
But before that happens they’ll get tips on how to improve
ratings by being polite, not leaving trash in vehicles and not
asking the driver to violate the speed limit. Uber says they’ll get
several chances to improve their rating before getting the
The policy change was rolled out in Australia and New Zealand last
year, and recently in India, according to Uber. It is to be
expanded to other Uber markets, with timing to be determined.
“Respect is a two-way street, and so is accountability,” Uber
head of safety brand and initiatives Kate Parker said in an online
“While we expect only a small number of riders to ultimately be
impacted by ratings-based deactivations, it’s the right thing to
Riders at risk of being left at the curb by Uber will receive tips
on how to improve their ratings, with suggestions such as being
polite; not leaving behind messes, and refraining from asking
drivers to break traffic laws.
Uber drivers have long been expected to remain above minimum
thresholds in average ratings by passengers, and now riders are
being called on to be similarly well-behaved.
“We’re launching a campaign to educate the entire Uber
community about these guidelines,” Parker said.
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Source: FS – All-Travel destinations-News
Rude Uber riders could be booted from the app