easyJet forced to pay £165,000 to family of passenger who had a stroke on a flight but received no medical help

EASYJET has paid £165,000 to the family of a grandad who had a
stroke on a flight but received no medical help.

Cabin crew, who are trained to notice signs, asked passengers to
“keep an eye” on Keith Tarry on the UK-bound jet from Majorca
in 2017.

EasyJet have been forced to pay out
£165,000 to the family of a dead passengerAFP – GettyFlight crew failed to identify that
Keith Tarry was displaying signs of a stroke

He could not speak or move when it landed at Stansted and had to
go into a nursing home. He died at 90 last month of an unrelated
matter.

Wife Angela, 80, from Lancing, West Sussex, said:

“I feel like my husband was cheated out of the last couple of
years of his life.

“He was a very strong, fit man and could have gone on for
longer.

“I think he could have made a quicker recovery if the staff
had noticed he’d had a stroke.

‘APPALLED BY NEGLIGENCE’

“They should have called for a doctor before they took off.
With strokes, you have to act fast.

“Their training at easyJet is absolutely excellent, I know
that, so why did they not do anything for Keith?

“I am appalled by the negligence and, quite frankly, I can
never forgive the crew members who were working.

“Where was their human compassion for an elderly gentleman who
can’t move out of his seat? I can never come to terms with
that.”

An easyJet spokesman said: “We at easyJet are very sorry that
we did not reach the standards expected of us on this occasion.

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“The safety and wellbeing of our customers is our highest
priority and we have learnt lessons from this.”

And a letter from easyJet to one of Mr Tarry’s daughters read:
“Unfortunately, despite their training, the cabin crew on board
did not identify that your father was displaying any signs of a
stroke and consequently did not take action in response.

“easyJet regrets that cabin crew did not seek to contact you
or your sister or have a ground and/or special assistance agent do,
so we at easyJet are very sorry that we did not reach the standards
you would expect of us on this occasion.”

Source: FS – All-Travel destinations-News2
easyJet forced to pay £165,000 to family of passenger who had a stroke on a flight but received no medical help