Delta Air Lines just made it much easier for passengers to keep their frequent-flyer status (DAL)

Boeing 737 900ER Delta

  • Delta
    Air Lines
    introduced a new program on Wednesday that will allow
    passengers to reclaim their lost frequent-flyer
    status.
  • The new loyalty benefit dubbed “Reclaim My Status”
    gives frequent flyers who have earned Delta Medallion status the
    opportunity to restore their previous status if a major life event
    such as a career change or a medical issue reduces their
    opportunities to fly with the airline.
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Delta Air Lines introduced a new program on Wednesday that will
allow passengers to reclaim their lost frequent-flyer status.

The new loyalty benefit dubbed “Reclaim My Status” gives
frequent flyers who have earned Delta Medallion status the
opportunity to restore their previous status if a major life event
such as a career change or a medical issue reduces their
opportunities to fly with the airline.

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“The key word here is flexibility. We wanted to provide a lot of
flexibility to our Medallion members when life happens,” Sandeep
Dube, Delta’s senior vice president for loyalty and customer
engagement told us.

The new program is a direct result of feedback from the
airline’s frequent flyers.

“It was very clear from the member feedback that life events
happen to all of us and we knew that the exception policy we had in
place at the time was just not enough,” Dube said. “In our opinion,
we need to do more.”

The Delta SVP added, “Our Medallions have been loyal to us a
long time. We need to make sure that we can be loyal to them as
well.”

According to Delta, whether a passenger is eligible for the
benefit will be assessed on a case-by-case basis. However, the
major life events covered by the Reclaim My Status program include:
1) becoming a parent, recovering from illness, sustaining a serious
injury, caring for a family member, changing careers, and going
back to school.

Each customer must submit an application for the benefit when he
or she is ready is to resume their frequent flyer level travel
schedule again. If the application is approved, the customer would
automatically receive three months of their previous Medallion
status.

To keep the status, passengers them must meet the requisite
spending and travel level necessary for that Medallion over the
next three months. Which means if a passenger wants to keep their
Silver Medallion status, he or she must travel and spend the
equivalent of 1/4 of the annual requirement over the next three
months.

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Source: FS – All-Travel destinations-News
Delta Air Lines just made it much easier for passengers to keep their frequent-flyer status (DAL)